Privacy Policy

MadWinz Casino is committed to respecting your privacy and protecting the personal information you share with us. We recognise the importance of maintaining a secure environment for all players and process personal data responsibly, transparently, and in accordance with applicable legal and regulatory requirements.

By accessing or using the MadWinz Casino website, you agree to the terms outlined in this Privacy Policy. We may revise this policy from time to time to reflect changes in our services, technology, or legal obligations. Any updates will become effective once they are published on this page.

Information We Collect

To provide our gaming services and maintain a safe platform, MadWinz Casino may collect various categories of information.

Registration Information

When you create an account, we may ask for your full name, email address, telephone number, residential address, date of birth, and other information required to complete the registration process.

Identity Verification

To satisfy Know Your Customer (KYC), Anti-Money Laundering (AML), and age verification requirements, we may request copies of identification documents, proof of address, or evidence of payment ownership.

Gaming and Financial Activity

We collect information relating to your deposits, withdrawals, payment methods, betting history, bonus usage, account balance, and other account activity necessary to operate our services.

Technical Data

When you use our website, certain technical information may be collected automatically, including your IP address, browser type, operating system, device identifiers, cookie data, and website interaction statistics.

Customer Support Communications

Records of communications with our customer support team through live chat, email, or other available channels may be retained for training, quality assurance, dispute resolution, and service improvement.

How We Use Your Information

MadWinz Casino processes personal information for a variety of legitimate purposes, including:

creating and managing player accounts;
processing deposits, withdrawals, and gameplay transactions;
verifying identity and player eligibility;
complying with legal, regulatory, taxation, and licensing obligations;
preventing fraud, money laundering, and other prohibited activities;
providing customer support and resolving account-related issues;
improving website functionality and player experience;
sending promotional communications where you have provided consent.

Marketing Communications

If you have chosen to receive promotional materials, MadWinz Casino may contact you with updates about bonuses, tournaments, new casino games, exclusive promotions, and other marketing campaigns.

You may withdraw your consent at any time through your account settings, by using the unsubscribe link included in our communications, or by contacting customer support. Essential notifications relating to account security, transactions, or legal matters will continue to be sent when required.

MadWinz Casino does not sell or lease your personal information.

Your data may be shared only where necessary with:

payment processing companies;
identity verification and compliance providers;
fraud prevention and cybersecurity partners;
cloud hosting and IT infrastructure providers;
customer support software providers;
affiliated businesses within our corporate group;
regulatory authorities, courts, or law enforcement agencies where disclosure is legally required.

All third-party service providers are required to process personal information under appropriate confidentiality and security obligations.

Protecting Your Information

We apply appropriate administrative, technical, and organisational safeguards to protect personal information from unauthorised access, disclosure, misuse, alteration, or accidental loss.

While we strive to maintain a secure online environment, no internet-based service can guarantee complete security. Players should protect their login credentials and notify us immediately of any suspected unauthorised account access.

Data Retention

Personal information is retained only for the period necessary to fulfil the purposes described in this Privacy Policy and to satisfy legal, regulatory, accounting, and anti-money laundering requirements.

Certain records may continue to be retained after an account has been closed where required by law or for fraud prevention and dispute resolution purposes.

Cookies

MadWinz Casino uses cookies and similar technologies to improve website functionality and personalise the player experience.

Cookies help us to:

remember your preferences and login sessions;
improve website performance;
analyse visitor behaviour;
strengthen website security;
provide relevant marketing content where permitted.

You may manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the availability of certain website features.

Your Rights

Depending on applicable privacy legislation, you may have the right to:

access your personal information;
correct inaccurate or outdated data;
request deletion of personal information where legally permitted;
restrict or object to certain processing activities;
withdraw consent for marketing communications;
request a copy of your personal information where applicable.

We may request proof of identity before fulfilling privacy-related requests.

Contact Us

If you have any questions regarding this Privacy Policy or the way MadWinz Casino processes your personal information, please contact our Customer Support team.

Where permitted by applicable law, you may also submit a complaint to the relevant privacy or data protection authority if you believe your personal information has been processed unlawfully.